Comm100

MARCH 8, 2017

Follow her today on Twitter to make sure that your company is doing everything it can to improve the experience and the lives of its customers. Shapiro is a customer retention expert, who founded The Center for Client Retention. RachardRShapiro. Kate Leggett. kateleggett. Bob Thompson. Bob_Thompson.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Zendesk

APRIL 1, 2022

CS Ops supports both customer success managers (who proactively ensure buyers are reaching their goals) and customer service teams (whose success depends on solving problems quickly and accurately). CS Ops enables support agents and CSMs to do what they do best: connect with customers. Lower customer retention costs.

Customer Service 97

Customer Service CRM Customer Retention Customer Acquisition 97

SugarCRM

SEPTEMBER 3, 2020

Unfortunately, establishing and maintaining customer relationships presents a challenge that many organizations struggle to overcome. Customer Relationship Management (CRM) technology changes all that. This is particularly true if the communications are personalized, relevant and meaningful.

CRM 55

CRM Data Entry Artificial Intelligence B2C 55

Comm100

FEBRUARY 5, 2018

Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. Marketing (Personalization) Software.

Social Media 48

Social Media CRM Social Listening Omnichannel 48