11 Actionable Insights for Exceptional SaaS Customer Experience
SurveySensum
SEPTEMBER 5, 2023
Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Note: 91% of customers are more likely to make another purchase after a positive customer service experience. It is a lot, right?
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