Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Machine learning-based methods, like deep learning algorithms, utilize vast datasets to train models that can automatically identify sentiment.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

DMG Consulting

MAY 16, 2019

Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA). IN THE BEGINNING, THERE WAS DESKTOP ANALYTICS.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

DMG Consulting

JANUARY 4, 2019

Twelve years ago, desktop analytics (DA) technology entered the service world, promising to empower business managers with automated next-best-action or real-time guidance. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA). IN THE BEGINNING, THERE WAS DESKTOP ANALYTICS.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67