SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. For example , inform your marketing team as soon as you receive positive CSAT, NPS, or CES feedback. But just having this metric isn’t enough.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Promoting a digital-first mentality throughout the contact center.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Qualtrics

OCTOBER 1, 2019

Brands that need a turnaround should start with a game plan. The Brand Turnaround Game Plan. Many business managers won’t pick up on the problem until something sets off an alarm, and then suddenly the entire business is thrown into a panic. These goals may include: NPS improvements. Diagnose the Problems.

Social Media 20

Social Media Gaming NPS Start-ups 20