Business Management NPS Sports Technology 
Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!
ClearAction
JANUARY 6, 2021
3) Stop calling customer experience management “customer experience” This is success-limiting because it mixes apples and oranges. Customer experience management is what business managers do to understand and guide the matching of perceptions and performance. 9) Stop seeing NPS as your sure-win.
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