Remove Business Operations Remove Contact Center Remove Data Entry Remove Machine Learning
article thumbnail

Intelligent automation vs. RPA: Avoid these common mistakes

1 to 1

On average a contact center associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. This includes, but is not limited to, business process automation, intelligent virtual assistants and, as we’ll explore further, RPA. What is RPA?

article thumbnail

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

Initially, in the late 20 th century, the industry was primarily involved in outsourcing non-core or additional business functions such as customer support and data entry to offshore locations. This will further help in optimizing operations for better results.