VOZIQ

APRIL 15, 2024

Speaking about the partnership, Matthew Mehr , President & Co-Founder at Hawx said, “We’ve recently rolled out the VOZIQ AI solution to monitor attrition risk and proactively address customer issues to extend customer lifetime.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

SugarCRM

AUGUST 19, 2020

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. When he talks, businesses stop and listen. Instead of folding under the current crisis, they’ve turned their contact center (what they call their “Customer Loyalty Team”) into an “Ask Me Anything” brigade.

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. This helps to ensure customer satisfaction and builds long-term customer loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

ClearAction

NOVEMBER 3, 2017

The executive team realized they needed to really understand all of their customers and adapt to them. “We We evolved the VoC program out of Marketing, merging with the Customer Care and Business Operations teams to maintain independence as a best practice. De-silo customer experience management.

Customer Experience 119

Customer Experience VOC Net Promoter Score B2B 119

Aquire

NOVEMBER 1, 2021

So, it’s clear that creating a customer engagement strategy is important to your business. It’s all about learning how to better connect with your customers. Customer loyalty isn’t easy to come by. Part of the reason is that customers often believe companies only look out for themselves. Be transparent.

Social Media 98

Social Media Omnichannel Touchpoint Start-ups 98

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

DECEMBER 11, 2017

Starbucks also carries out several customer experience seminars where employees are trained on etiquette, addressing customer complaints and standard responses to use. Both companies have benefitted from having a customer-oriented culture, both in terms of revenue and customer loyalty.

Customer Experience 47

Customer Experience Social Media CXM Contact Center 47