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A beginner’s guide to generative AI for business

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. It’s designed for the entire service experience and trained on the best customer experience (CX) data—billions of data points from real customer interactions. How does generative AI work? Here are a few of the most common benefits.

AI 52
AI Machine Learning Artificial Intelligence ML 52
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Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

JULY 2, 2023

NICE Satmetrix NICE Satmetrix is a customer experience management (CXM) software you can use to measure customer satisfaction. It combines customer feedback and data analytics to provide a complete view of the customer journey. The plans start at $59 per month for 3 users.

Customer Satisfaction 52
Customer Satisfaction Social Media Text Analytics Actionable Insights 52
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