Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Hodusoft

NOVEMBER 1, 2022

It measures the effectiveness of customer service and also provides valuable insights into call center efficiency. Even after understanding what FCR is in customer service , some businesses fail to realize the upside of having a high FCR. Let’s look into the perks that businesses can achieve through an improved FCR rate.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Why are your customers turning away from you? Why is the retention of your customers so high/low? The Net Promoter Score is often called " The Only Number You Need to Grow ".

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Why are your customers turning away from you? Why is the retention of your customers so high/low? The Net Promoter Score is often called " The Only Number You Need to Grow ".

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64