Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? In the SaaS business, however, onboarding has become a very usual practice. Social Media You might be wondering why social media is on the list.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Zendesk

NOVEMBER 3, 2023

Businesses can use both traditional and generative AI to analyze data. While traditional AI can make educated predictions based on the data, generative AI can create new data based on the provided datasets. Generative AI can also adapt to context and produce unique, creative content.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64