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Remove Business Operations Remove ML Remove Text Analytics Related Topics
Unstructured Data Customer-Centric Organization CXM Sentiment Analysis Customer Feedback Actionable Insights AI Customer Experience Management Machine Learning Compliance More Related Topics >
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Top CSAT Tools to Measure Customer Satisfaction

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool’s advanced analytics capabilities help identify growing trends and patterns in customer behavior. The capabilities include text analytics , predictive analysis, and trend analysis.

Customer Satisfaction 52
Customer Satisfaction Social Media Text Analytics Actionable Insights 52
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B2B: When & Where AI for Customer Experience Fits

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. AI software salespeople often tell Customer Experience Directors they MUST buy an AI-powered text analytics solution to understand their data.

Unstructured Data 40
Unstructured Data B2B AI Customer Experience 40
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