Lumoa

DECEMBER 18, 2017

More and more companies put a customer at the centre of their business operations. Customer experience and engagement are already changing the way businesses work covering larger and larger industries. Text and voice analytics dive deep into that and essentially, if you wish, create a score based on how customers actually felt.

Text Analytics 109

Text Analytics Customer Experience Net Promoter Score Customer Journey Map 109

SurveySensum

MARCH 15, 2024

These tools aim to provide valuable insights that can inform business decisions, strategies, and marketing efforts. Market research tools come in various forms and serve different purposes, catering to the diverse needs of businesses operating in various industries.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Lumoa

FEBRUARY 9, 2023

Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision-making.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

MAY 16, 2024

It aims to provide businesses with valuable insights to make informed decisions about their products, services, marketing strategies, and overall business operations. Additionally, it helps in analyzing the feedback using an AI-powered dashboard and powerful features such as Text Analytics.

Actionable Insights 52

Actionable Insights Text Analytics Start-ups Customer Satisfaction 52

SurveySensum

DECEMBER 2, 2021

It enables businesses to pick up real-time insights about customer and employee loyalty. The insights so garnered can be used to steer the business operations that will maximize RoI. Armed with such data, you will be able to make quick amends to the business process that will enhance your customer experience.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SurveySensum

JUNE 24, 2023

By regularly monitoring customer satisfaction metrics and paying heed to the changing customer feedback trends, businesses can track progress, set improvement targets, and implement changes to enhance overall customer experiences. Gain a Competitive Advantage No matter which sector your business operates in, competition is inevitable.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114