Lumoa

FEBRUARY 9, 2023

Dive deeper into NPS, check: 4 reasons to choose NPS how to increase response rates of your NPS surveys most common mistakes and how to avoid them Omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. Topic analysis reveals topics that are most talked about.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64