Lumoa

FEBRUARY 9, 2023

Social Media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. Let statistics speak for themselves: Churn can increase by up to 15% if businesses fail to respond to customers over social media. It’s simple.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. It's simple.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool offers multichannel distribution , including channels like email, social media, and website. Multi-channel survey distribution through channels like email, social media, and the web.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. It's simple.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64