Case Management, CEM, Machine Learning and Start-ups

Survey Health Is Everything. The Success of Your VoC Program (And Probably Your Job) Depends on It.

PeopleMetrics

OCTOBER 29, 2019

Let’s start with the obvious… if survey health is poor, nothing else you do with your VoC program will matter. The quality of your questions won’t matter, the beauty of your dashboards won’t matter, and your case management workflow won’t matter either. Today, I am going to focus on a very important topic – survey health.

VOC

VOC Double-Barreled Question CEM B2C

Recover Alert Management - Centralized vs. Decentralized Approaches

PeopleMetrics

MAY 4, 2020

Following up on recover alerts is the heart of your VoC program. Why follow up? For B2C companies with large numbers of customers, recover alert follow-up should be prioritized by the customer’s customer lifetime value (CLV). Start with the customers who have the highest CLV, then proceed from there.

Close the Loop

Close the Loop VOC CEM NPS

Tech Customer Success

Survey Health Is Everything. The Success of Your VoC Program (And Probably Your Job) Depends on It.

Recover Alert Management - Centralized vs. Decentralized Approaches

Webinars

Stay Connected