SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Data Management. Retently enables you to customize everything in your survey template.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. This gives users deeper insights into respondents’ opinions and feelings, ultimately helping to improve the overall customer experience. Therefore it helps improve customer satisfaction.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Qualtrics

OCTOBER 9, 2020

CX leaders all recognize the importance of a robust structured VoC data collection program. It’s the bedrock of any good customer listening approach. recorded phone conversations, chat interactions or case management data) and data left by customers voluntarily (e.g., social media comments , user reviews, etc.).

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20