Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations. Therefore, you can never fully determine it.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Lumoa lets you track VoC across multiple channels and monitor customer journeys as they progress.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations. Therefore, you can never fully determine it.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Customer Service Life

AUGUST 22, 2019

Net Promoter Score (NPS). Listen to the voice of the customer (VOC). Bennett (Former CEO of Intuit and Symantec) said he came to learn that the score is less meaningful than the open-ended question that can follow the rating.”. NPS measures a customer’s willingness to recommend a company to a friend or colleague.

NPS 106

NPS Contact Center Close the Loop Net Promoter Score 106

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations. Therefore, you can never fully determine it.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52