Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Lumoa lets you track VoC across multiple channels and monitor customer journeys as they progress.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Customer Service Life

AUGUST 22, 2019

Net Promoter Score (NPS). Listen to the voice of the customer (VOC). Bennett (Former CEO of Intuit and Symantec) said he came to learn that the score is less meaningful than the open-ended question that can follow the rating.”. NPS measures a customer’s willingness to recommend a company to a friend or colleague.

NPS 106

NPS Contact Center Close the Loop Net Promoter Score 106

Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Waypoint Group

SEPTEMBER 4, 2019

Because Dennis and his team were routinely engaging customers through feedback (survey) tools, they received the constructive feedback in time to act before the customer had decided to consider another agency. However, in the survey another person in the account related her disappointment with the process. It’s a disaster!”

Net Promoter Score 40

Net Promoter Score Construction B2B Start-ups 40

SurveySensum

NOVEMBER 11, 2021

It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Retently helps you effectively measure customer satisfaction, get relevant client feedback that you can work on, limit customer churn, and convert detractors into promoters. Instant, constructive feedback system.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Zendesk

MARCH 31, 2021

In a poorly constructed survey, the customer only repeats their frustration, which is the result of a problem—it isn’t the problem itself. A Voice of the Customer program , or VoC program, is the primary hub of all customer feedback about a business, according to Lisa Hayes, director of the Voice of the Customer program at Zendesk.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95