Confirmit

JUNE 26, 2017

Leveraging Confirmit’s industry-leading CATI technology, The Bernett Group works alongside research suppliers and consultants to execute VoC and Market Research projects on your behalf.

VOC 40

VOC Construction Voice of the Employee Compliance 40

Callminer

JULY 23, 2019

If you’re focused on getting the most out of every agent, no other contact center performance management tool or workplace incentive can hold a candle to an agent-level VoC program.” If you must provide constructive criticism, start the coaching session by praising the employee. The net effect is higher productivity, not lower.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

Waypoint Group

JUNE 5, 2023

A section of the bridge shown collapsed during the ’89 earthquake and needed to be rebuilt… poor maintenance processes in construction met with turbulent times, so remember that bridges take work to build and maintain, but they pay off!”

Construction 52

Construction Sales Customer Experience VOC 52

Customer Service Life

AUGUST 22, 2019

Listen to the voice of the customer (VOC). While you’ll mostly be looking at negative feedback, customers will occasionally provide constructive feedback on positive responses so don’t ignore those. Going back to the Wall Street Journal article, I hope you saw this sentence: “Mr.

NPS 106

NPS Contact Center Close the Loop Net Promoter Score 106

CX Journey

NOVEMBER 28, 2014

What This Means for VoC and CX For customer experience practitioners, storms of negativity most often come in the form of little dark clouds known as colleagues. Alleviate fear or feelings of powerlessness by focusing the complainer’s energy on constructive - or at least non-destructive - efforts.

VOC 63

VOC Data Mining Construction CX 63

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Best Features It has an expertly constructed question bank to pose precise queries. SurveySensum SurveySensum is one of the most affordable market research tools out there. It helps you identify and understand your customer base.

Text Analytics 52

Text Analytics NPS Outlook CX 52

ClearAction

MARCH 23, 2015

It's not as exciting and it's harder to wrap your mind around than customer engagement and VoC (voice-of-the-customer) and CX (customer experience) technologies. Involve executives in reviewing and providing constructive feedback to teams#39; strides in improving CX. Just what is it, anyway?

Government 86

Government Customer Experience CXM VOC 86

Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Voice of Customer Voice of customer , or VoC , refers to customers’ feedback about their experiences with and expectations for your products or services.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

CX Journey

FEBRUARY 14, 2017

You’ve been running your voice of the customer (VoC) program for the last couple of years, and you’re frustrated because you can’t seem to move the needle on the customer experience. then the question is poorly constructed. Poorly constructed questions result in responses that are not actionable; nobody really knows what they mean.

Construction 52

Construction VOC Voice of the Customer Customer Experience 52

C3Centricity

JUNE 2, 2021

Years ago we had a client selling new road construction materials to civil engineers to be included in the specifications. If you have any VOC research needs coming up in the B2B arena, please call me, Alan Hale at 847-800-1685 or email him at: Alanhale.consultant@gmail.com to see if we can add value. Price is associated with risk.

Manufacturing 78

Manufacturing B2B B2C Start-ups 78

ClearAction

MAY 24, 2016

You’ll find them in industries such as these: aviation, chemicals, defense, computer hardware, construction, energy, industrial automation, machinery, medical devices, and packaging, just to name a few. Using B2B VoC to Transform Customer Experience. Industrial customers have a lot riding on most things they buy.

B2B 59

B2B Manufacturing Legal Voice of the Customer 59

ClearAction

AUGUST 24, 2008

It’s a constructive approach that taps into the unconscious and nonverbal, as well as the various experiences that surround the product. This approach to VOC and CEM has certainly been eye-opening! And re-channeling efforts from things that don’t make a dent to things that grow profit.

Customer Experience 87

Customer Experience CEM Voice of the Customer VOC 87

ClearAction

SEPTEMBER 27, 2018

Understand Customers’ Realities : Is your voice-of-the-customer (VoC) approach designed to make your whole company smarter than your competition about your customers’ realities? Value Constructive Feedback : Value creation is strongest in company cultures where risk is tolerated and encouraged. If not, re-design it!

Business Growth 74

Business Growth Non-Profits Sports Innovation 74

SurveySensum

NOVEMBER 11, 2021

It is an AI-powered adaptive model that understands all the VOC data with exceptional precision and perception. Instant, constructive feedback system. Best features. Text Analytics. Data Management. You can handle complex data sets for a complete experience representation. Robust features with great insights. Flexible to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. voice of customer Voice of customer , or VoC , refers to customers’ feedback about their experiences with and expectations for your products or services.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Waypoint Group

SEPTEMBER 4, 2019

Because Dennis and his team were routinely engaging customers through feedback (survey) tools, they received the constructive feedback in time to act before the customer had decided to consider another agency. However, in the survey another person in the account related her disappointment with the process. It’s a disaster!”

Net Promoter Score 40

Net Promoter Score Construction B2B Start-ups 40

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. voice of customer Voice of customer , or VoC , refers to customers’ feedback about their experiences with and expectations for your products or services.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64