Fonolo

SEPTEMBER 21, 2023

Net Promoter Score (NPS ) Net promoter score is an ingenious way of measuring how customers feel. Cultivating a culture where everyone embraces both positive and constructive feedback can help bolster your contact center’s productivity. Balancing positive and constructive feedback is key.

Net Promoter Score 87

Net Promoter Score Contact Center Scorecard Construction 87

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Customer Service Life

AUGUST 22, 2019

Net Promoter Score (NPS). While you’ll mostly be looking at negative feedback, customers will occasionally provide constructive feedback on positive responses so don’t ignore those. Also, be sure to close the loop with your agents, coaching them on they can do differently the next time.

NPS 106

NPS Contact Center Close the Loop Net Promoter Score 106

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. SurveySensum focuses on making feedback actionable by closing the loop. It helps you prevent employee turnover, improve engagement, and boost satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations. Therefore, you can never fully determine it.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

DECEMBER 22, 2023

Monitor the effectiveness of closing the feedback loop process, ensuring they lead to actual improvements and are not merely closed without action. Involve higher-level management and executives in closing the loop process. Get started to close the feedback loop in real-time!

NPS 52

NPS Gaming Education Customer Satisfaction 52