PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) is the concept that all of the touchpoints between a business and its customers contribute to the customer's overall impression and emotional connection to the business. This connection is a critical factor in driving customer retention and net promoter score improvements over time.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

JULY 7, 2023

Touchpoint After building a relationship Type of Survey Net Promoter Score (NPS) Survey When to Send After the customer has exited the website or abandoned the shopping process. Result/Objective To measure overall customer satisfaction and determine the likelihood of the customer to recommend your brand.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

Touchpoint After building a relationship Type of Survey Net Promoter Score (NPS) Survey When to Send After the customer has exited the website or abandoned the shopping process. Result/Objective To measure overall customer satisfaction and determine the likelihood of the customer to recommend your brand.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

ClearAction

APRIL 18, 2020

Resolving the instance is the norm today, driven by voice-of-the-customer technology vendors’ emphasis on closing the loop with customers who rated something poorly in a survey. Preventing occurrence of customer issues is known as “ embedding customer-centricity DNA ” throughout your company’s culture.

Customer Experience 62

Customer Experience Net Promoter Score Innovation Close the Loop 62

Lumoa

FEBRUARY 9, 2023

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Comm100

DECEMBER 14, 2017

Well, the customer experience is a key ingredient to getting new business and maintaining customer loyalty. But delivering excellent customer experiences isn’t something that you can measure one time and not look to improve. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 92

Customer Experience Net Promoter Score NPS Close the Loop 92

SurveySensum

JULY 13, 2023

So, here’s the deal – after customers have had their first encounter with your brand, they might hesitate before adding items to into their carts. Ask them for their testimonials and reviews that can be used for marketing on websites and social handles to bring in more customers. But don’t worry! Request a Demo

Retail 52

Retail Customer Experience Touchpoint Social Media 52