Comm100

DECEMBER 14, 2017

Well, the customer experience is a key ingredient to getting new business and maintaining customer loyalty. But delivering excellent customer experiences isn’t something that you can measure one time and not look to improve. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Experience 92

Customer Experience Net Promoter Score NPS Close the Loop 92

PeopleMetrics

FEBRUARY 25, 2022

Define the specific experiences, touchpoints, or "moments of truth" in your customer journey that you want to learn more about and improve. Measure your performance using customer surveys. What do customers think about the current state of the experience or touchpoint? Voice of Customer (VoC) or customer listening.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

JULY 7, 2023

Touchpoint Product review or rating submission Type of Survey Product Review Survey When to Send After the customer has submitted a product review or rating. Some of the examples of CSAT and NPS survey questions for your product review survey: Did our product meet your expectations? Open-ended) 14.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 7, 2023

Touchpoint Product review or rating submission Type of Survey Product Review Survey When to Send After the customer has submitted a product review or rating. Some of the examples of CSAT and NPS survey questions for your product review survey: Did our product meet your expectations? Open-ended) 14.

Net Promoter Score 52

Net Promoter Score Touchpoint NPS Retail 52

SurveySensum

JULY 4, 2023

Define your key metrics that will serve as your indicators for customer satisfaction. Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. Asses your previous customer satisfaction score, historical data, customer feedback, and survey results and establish a baseline.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Define your key metrics that will serve as your indicators for customer satisfaction. Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. Asses your previous customer satisfaction score, historical data, customer feedback, and survey results and establish a baseline.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178