Close the Loop Customer Expectations Hospitality Retail 
SurveySensum
JUNE 15, 2023
A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. To give you a gist, a good CSAT score indicates a high level of customer satisfaction. 60- 80% is considered good as this range suggests that your business has more satisfied customers. So far so good?
Qualtrics
JULY 17, 2019
Particularly in organizations where you have multiple branches or outlets outside of head office, for example retail or hospitality, local managers play an important role in shaping the experience for their teams. Deliver customer insights to employees and involve them in closing the loop.
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