We Asked 30 CX Influencers if They Would Recommend the Net Promoter System
Lumoa
APRIL 24, 2018
Plus, NPS samples are insufficient i.e. of the total customer base how many responses would we need across a range of touchpoints to make NPS statistically valid? NPS is often misused to bonus people, creating sub optimal customer experiences and the score begging problem again. Obtaining a score is less important though.
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