Beyond Philosophy

JANUARY 19, 2022

Don’t miss CXN Live: Voice of the Customer 2022 for more great ideas on leveraging customer feedback to e nhance customer understanding, optimize key touchpoints, identify friction points, and drive culture change. Customer Experience Information & Resources. Want more stuff like this?

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

1 to 1

MAY 2, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Todays customers are interacting with their chosen brands over multiple touchpoints.

Social Media 39

Social Media Touchpoint CRM Gaming 39

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Hoffmans Hot Seat: Best Practices in Measuring Mobile Customer Behavior. Back towww.1to1media.com.

Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

1 to 1

JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Acting on Customer Feedback. Customer Trust: One Car Owners Experiences.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

Lumoa

APRIL 24, 2018

Plus, NPS samples are insufficient i.e. of the total customer base how many responses would we need across a range of touchpoints to make NPS statistically valid? NPS is often misused to bonus people, creating sub optimal customer experiences and the score begging problem again. Obtaining a score is less important though.

NPS 135

NPS CX Net Promoter Score Close the Loop 135