Lumoa

APRIL 24, 2018

Plus, NPS samples are insufficient i.e. of the total customer base how many responses would we need across a range of touchpoints to make NPS statistically valid? NPS is often misused to bonus people, creating sub optimal customer experiences and the score begging problem again. Obtaining a score is less important though.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

1 to 1

MAY 2, 2013

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Social Media 39

Social Media Touchpoint CRM Gaming 39

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JUNE 11, 2013

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Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

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JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Customer Service.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40