Lumoa

APRIL 24, 2018

So while I'd recommend this as a tool for those who want to gather the right feedback, I wouldn't say it's the only one. Peter Lavers Customer Experience and CRM Expert. NPS is often misused to bonus people, creating sub optimal customer experiences and the score begging problem again. blog linkedin twitter Why?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

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MAY 2, 2013

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Social Media 39

Social Media Touchpoint CRM Gaming 39

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JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Customer Strategy Trends. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

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JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Customer Strategy Trends. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40