SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

APRIL 24, 2018

So while I'd recommend this as a tool for those who want to gather the right feedback, I wouldn't say it's the only one. Peter Lavers Customer Experience and CRM Expert. Only if you choose to act on customer feedback, will you be able to achieve positive results that impact the customer experience.

NPS 135

NPS CX Net Promoter Score Close the Loop 135

1 to 1

MAY 7, 2013

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Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

1 to 1

MAY 5, 2013

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Entertainment 42

Entertainment Sports Social Media CRM 42

1 to 1

JUNE 13, 2013

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Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

1 to 1

JUNE 11, 2013

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Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Customer Strategy Trends. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Social Media 37

Social Media CRM Customer Loyalty Voice of the Customer 37