Beyond Philosophy
JANUARY 22, 2022
The last big thing, Customer Relationship Management (CRM), was old news. Here are a few key moments in the discussion: 03:21 Colin describes how what he is seeing in business today regarding customer experience feels familiar to what was happening over two decades ago with CRM. After all, everyone had one at that point.
Beyond Philosophy
JANUARY 15, 2022
When I was starting out it was all about Total Quality Management and Business Process Reengineering. Then, following that was Customer Relationship Management (CRM). 10:20 VanAmburg explains the problems of too much focus on the smaller picture and not enough of the bigger picture when analyzing data from a CRM.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SugarCRM
SEPTEMBER 23, 2019
Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement.
Hodusoft
SEPTEMBER 6, 2023
This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context. The automated dialing features streamline the calling process by leaps and bounds and help in excellent call management.
SurveySensum
JULY 14, 2020
He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. LinkedIn : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].
Fonolo
FEBRUARY 13, 2019
About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives. Outsourcing does not always cut costs and can carry a significant amount of management overhead. That’s a good blend of titles.
1 to 1
MAY 7, 2013
--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Gartner & 1to1 Media CRM Excellence Awards. CRM Newsletter | CRM Web Exclusives | CRM Webinars.
Expert insights. Personalized for you.
78 
Let's personalize your content