1 to 1

JUNE 11, 2013

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Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

1 to 1

MAY 7, 2013

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Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

1 to 1

JUNE 11, 2013

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Social Media 37

Social Media CRM Customer Loyalty Voice of the Customer 37

1 to 1

MAY 5, 2013

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Entertainment 42

Entertainment Sports Social Media CRM 42

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JUNE 13, 2013

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Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

1 to 1

MAY 3, 2013

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Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

1 to 1

MAY 2, 2013

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Social Media 39

Social Media Touchpoint CRM Gaming 39