Beyond Philosophy

MAY 25, 2023

However, I often complain that they do not include the emotional journey, which is essential to designing an experience that engages emotionally with customers in a way that promotes customer loyalty. Therefore, when customers go to checkout, they end their experience with surprise charges that don’t make them happy.

Customer Journey Map 78

Customer Journey Map Start-ups Customer Loyalty Management Consulting 78

Totango

JANUARY 22, 2018

She is currently the Head of the Global Customer Success & Services organization at Slack, where she is responsible for ensuring customers realize the type of business value from Slack that drives lifetime customer loyalty. VP, Customer Success. Christopher McNamara.

Management Consulting 76

Management Consulting Gaming Education Customer Loyalty 76

Beyond Philosophy

FEBRUARY 5, 2019

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too.

Management Consulting 60

Management Consulting CX Customer Loyalty Customer Experience 60

Beyond Philosophy

APRIL 18, 2017

But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Customers aren’t as loyal as you think they are.

Sales 124

Sales Social Media Start-ups Management Consulting 124

Shep Hyken

JULY 9, 2021

Doing all of this will help you build a customer community that will help your enterprise progress and grow. Davis Nguyen is the founder of My Consulting Offer, a top program that helps people land their dream jobs in management consulting. Read Shep’s latest Forbes article: Are Your E-Commerce Strategies Working?

E-commerce 122

E-commerce Social Media Manufacturing Management Consulting 122

Totango

JANUARY 22, 2018

She is currently the Head of the Global Customer Success & Services organization at Slack, where she is responsible for ensuring customers realize the type of business value from Slack that drives lifetime customer loyalty. VP, Customer Success. Christopher McNamara.

Management Consulting 48

Management Consulting Gaming Education Customer Loyalty 48

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Beyond Philosophy

SEPTEMBER 24, 2022

Memory is what creates customer loyalty. It doesn’t matter what parts of your customer strategy you design. If customers don’t remember that you did it, it won’t matter later. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Management Consulting 17

Management Consulting Customer Loyalty CX Customer Experience 17

Beyond Philosophy

MARCH 12, 2022

This episode focuses on how to create these emotional bonds with your customers and foster customer loyalty. We explain why emotional bonds protect you in business relationships and how to lay the foundation for customer loyalty. Key Ideas to Improve your Customer Experience.

Construction 15

Construction Management Consulting Customer Loyalty Customer Experience 15

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

Shep Hyken

MAY 30, 2022

The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.

Customer Service 12

Customer Service Customer Retention Manufacturing Business Growth 12

Lumoa

APRIL 24, 2018

NPS can provide clarity on the status of CX efforts, but the voice of the customer lights the way to improved customer journeys." Chip Bell Customer Loyalty Keynote Speaker, Trainer, Author. It think NPS has done a great job of elevating the topic of customer loyalty to C-suite conversations. linkedin Why?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

1 to 1

MAY 7, 2013

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Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Social Media 37

Social Media CRM Customer Loyalty Voice of the Customer 37

1 to 1

MAY 5, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Entertainment 42

Entertainment Sports Social Media CRM 42

1 to 1

JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

1 to 1

MAY 3, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Social Media 37

Social Media CRM Healthcare Voice of the Customer 37

1 to 1

MAY 2, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Social Media 39

Social Media Touchpoint CRM Gaming 39

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

NPS 232

NPS Net Promoter Score Customer Loyalty Start-ups 232