Why You Should Be Proactively Firing Customers Without Hesitation
Beyond Philosophy
MAY 22, 2021
Inspired by the article “ Firing a Bad Customer in 2021 ” by Fred Reichheld, prolific author on customer loyalty and inventor of the Net Promoter Score (NPS), we discuss why you should fire some customers, how you should attempt to manage the situation, and how to go about it once you decide that a customer needs to go.
Let's personalize your content