Shep Hyken

SEPTEMBER 16, 2022

For example, advanced customization, abstract thinking and some types of complex problem solving cannot always be effectively performed by a machine. Businesses who want to use NLP to process customer feedback will find that this type of A.I. When it comes to processing feedback, categorization is king.

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

Beyond Philosophy

MARCH 30, 2023

People—and languages—are different and knowing who your customer is and what they want absolutely vital. So, if you want to fail, don’t bother learning who your customer is and what motivates them and what they want. Rule #2: Ignore customer feedback. There you have it. The playbook of what not to do. Click here.

Sports 78

Sports Management Consulting Customer Feedback Innovation 78

Beyond Philosophy

JANUARY 19, 2022

Don’t miss CXN Live: Voice of the Customer 2022 for more great ideas on leveraging customer feedback to e nhance customer understanding, optimize key touchpoints, identify friction points, and drive culture change. Want more stuff like this? Please tell us how we are doing! Complete this short survey.

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

Beyond Philosophy

JUNE 11, 2022

In this episode, we explore why this happens with Voice of Customer feedback and complaints. We also share practical and actionable steps to change this for your organizations—and none of them are to stop getting customer feedback. Key Ideas to Improve your Customer Experience. Follow Colin on LinkedIn and Twitter.

Management Consulting 15

Management Consulting Customer Feedback Customer Survey CX 15

Beyond Philosophy

FEBRUARY 5, 2022

Stuart provides specific things that organizations can do for determining how to use the customer feedback usefully in their customer strategy. Shaw is Founder and CEO of Beyond Philosophy LLC , which helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($).

Customer Experience 15

Customer Experience Management Consulting Customer Satisfaction Customer Feedback 15

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

APRIL 24, 2018

“Whether it is NPS®, Customer Satisfaction, Customer Effort Score or something else, I would always recommend collecting customer feedback to gain insight about how customers are impacted by the experiences you leave with them. Mike Wittenstein Management Consultant and Managing Partner at Storyminers.

NPS 135

NPS CX Net Promoter Score Close the Loop 135