Beyond Philosophy

JANUARY 19, 2022

Don’t miss CXN Live: Voice of the Customer 2022 for more great ideas on leveraging customer feedback to e nhance customer understanding, optimize key touchpoints, identify friction points, and drive culture change. Want more stuff like this? Please tell us how we are doing!

Entertainment 78

Entertainment Social Media Management Consulting Touchpoint 78

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

APRIL 24, 2018

All of this goes to say that NPS can contribute to a brand’s customer-centric evolution, but the metric is not a silver bullet and should be used in conjunction with other insights. NPS can provide clarity on the status of CX efforts, but the voice of the customer lights the way to improved customer journeys."

NPS 135

NPS CX Net Promoter Score Close the Loop 135

1 to 1

MAY 7, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Loyalty. Customer Service. Customer Strategy. Voice Of The Customer.

Customer Experience 51

Customer Experience Social Media CRM Voice of the Customer 51

1 to 1

MAY 5, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Loyalty. Customer Service. Customer Strategy. Voice Of The Customer.

Entertainment 42

Entertainment Sports Social Media CRM 42

1 to 1

JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Loyalty. Customer Service. Customer Strategy. Voice Of The Customer.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Loyalty. Customer Service. Customer Strategy. Voice Of The Customer.

Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44