Waypoint Group
AUGUST 1, 2018
, then your customer feedback program ought to go well beyond just measuring Net Promoter Score (NPS) / customer sentiment and instead be oriented to capture the voice-of-customer. Key-driver analysis becomes critical here. Close the loop by showing your customers that you heard them. R eveal the results.
ClearAction
JANUARY 20, 2020
Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.
ClearAction
JANUARY 20, 2020
Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference. Apply Pareto analysis to customer comments and operations data for each key driver.
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