ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants. So, what does it mean?

VOC 62

VOC B2B Close the Loop Non-Profits 62

Experience Investigators

DECEMBER 8, 2020

Did a higher Net Promoter Score (NPS) lead to an increase in retention ? How did you close the loop with customers who had issues? Customer experience is a team sport. What was the best business outcome we achieved due to our work in customer experience ? Customer experience work is not just about making customers happy.

Customer Experience 119

Customer Experience Net Promoter Score Close the Loop CX 119

Qualtrics

APRIL 14, 2021

Our ability to focus on and resolve the right issues quickly has helped us increase our NPS and improve ease of doing business with us – and as a result, drive more business value.” The company’s 100 brands support structures ranging from schools to sports arenas. 6 world-class B2B CX case study examples. Johnson controls.

B2B 26

B2B Close the Loop CX B2C 26

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Feedback CX Social Media 52