ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants. So, what does it mean?

VOC 62

VOC B2B Close the Loop Non-Profits 62

Experience Investigators

DECEMBER 8, 2020

Five CX Questions to Help You Reflect: 1. Beyond identifying your CX goals, it’s important to be able to weigh the importance of each as well. CX has to be related to business outcomes. Did a higher Net Promoter Score (NPS) lead to an increase in retention ? How did you close the loop with customers who had issues?

Customer Experience 119

Customer Experience Net Promoter Score Close the Loop CX 119

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. With SurveySensum you can: Create NPS, CSAT, and CES surveys in a matter of minutes. Get instant detractor alerts on your CRM so you can close the loop in time.

Retail 52

Retail Customer Feedback CX Social Media 52

Qualtrics

APRIL 14, 2021

Business, sales and marketing leaders are embracing B2B CX programs to optimize customer experience, but it’s not easy. We explore 6 successful B2B CX examples to share what you can do in your company. The benefits of a great B2B CX program can be reduced churn and increased business growth. B2B businesses are different.

B2B 26

B2B Close the Loop CX B2C 26