ClearAction

NOVEMBER 16, 2023

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants. So, what does it mean?

VOC 62

VOC B2B Close the Loop Non-Profits 62

Experience Investigators

DECEMBER 8, 2020

Five CX Questions to Help You Reflect: 1. Beyond identifying your CX goals, it’s important to be able to weigh the importance of each as well. CX has to be related to business outcomes. If you can’t connect your CX work to business results, it’s time to consider why not, too. Did we meet it?

Customer Experience 119

Customer Experience Net Promoter Score Close the Loop CX 119

Qualtrics

APRIL 14, 2021

Business, sales and marketing leaders are embracing B2B CX programs to optimize customer experience, but it’s not easy. We explore 6 successful B2B CX examples to share what you can do in your company. The benefits of a great B2B CX program can be reduced churn and increased business growth. B2B businesses are different.

B2B 26

B2B Close the Loop CX B2C 26

ClearAction

AUGUST 29, 2015

Closing the loop with a customer about a low rating on a survey or an issue they've contacted the company about is in almost everyone's recipe for customer experience improvement. Customer Experience Improvement is a Team Sport. Here's the recipe: 1) Micro Customer Experience Action.

Close the Loop 117

Close the Loop Customer Experience Customer Experience Management Sports 117

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 17, 2023

Decathlon, a renowned sporting goods retailer, excels in this area. They offer an innovative shopping experience by providing in-store test zones where customers can try out sports equipment before making a purchase. Nike also took this strategy seriously and created a community among sneakerheads and sports enthusiasts.

Retail 52

Retail Customer Experience Sports Touchpoint 52

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Get instant detractor alerts on your CRM so you can close the loop in time. This helps you better understand your customers and allows you to make informed decisions in improving the CX. It’s a real pain, isn’t it?

Retail 52

Retail Customer Feedback CX Social Media 52