How Asia’s latest insurtech unicorn is transforming the insurance industry by improving Customer Experience
Qualtrics
NOVEMBER 16, 2021
Further value was found in its CX data by combining it with existing operational data, such as sales and retention. With real-time access to customer feedback, our team can immediately close the loop with customers. Our focus on the customer is driven by our CEO and CX metrics are part of our enterprise scorecard.”
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