Close the Loop, Scorecard and Sentiment Analysis

Improving CX though Continuous Loop

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop. 3 CX Closed Loop is a systematic cycle of making significant changes in the way an organization works according to customer feedback.

Close the Loop

Close the Loop CX Net Promoter Score Sentiment Analysis

Improving Customer Experience though Continuous Loop

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop. ITIL CSI uses methods such as Plan-Do-Check-Act (PDCA), Six Sigma, Balanced Scorecard, SWOT analysis, and benchmarking to measure and improve performance.

Close the Loop

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis

Tech Customer Success

Improving CX though Continuous Loop

Improving Customer Experience though Continuous Loop

Webinars

Stay Connected