Lumoa

JANUARY 19, 2023

Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. Build this aspect into your processes.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop. 3 CX Closed Loop is a systematic cycle of making significant changes in the way an organization works according to customer feedback.

Close the Loop 126

Close the Loop CX Net Promoter Score Sentiment Analysis 126

ECXO

APRIL 2, 2023

Although there isn’t a single CX framework, most if not all will subscribe to the fundamental importance of listening and acting on customer feedback, also known as Closing the Loop. ITIL CSI uses methods such as Plan-Do-Check-Act (PDCA), Six Sigma, Balanced Scorecard, SWOT analysis, and benchmarking to measure and improve performance.

Close the Loop 97

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 97