Close the Loop Structured Data Touchpoint Voice of the Employee 
CX Accelerator
FEBRUARY 12, 2018
Analyze your customer journey to re-evaluate where key touchpoints and moments of truth are. It’s also important to capture the employee’s voice as employees have very valuable data to share. The voice of the employee is such an underutilized tool to help drive customer experience improvement.
SurveySensum
MARCH 3, 2022
It helps you conduct the research to understand the voice of your customer seamlessly. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop. Closing the loop. Close the loop by informing the customers of the actions taken. .
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