Fonolo

MAY 12, 2020

We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up with a ‘heart to help’, breaking down barriers for customers, and the importance of being visible to your team. What path led to where you are now at the Credit Union of Colorado? What’s your origin story?

Contact Center 81

Contact Center Net Promoter Score NPS Finance 81

Taylor Reach Group

MARCH 26, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. Join us in Washington, D.C.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Fonolo

MAY 5, 2020

And that’s why we’re so excited to share this particular success story with you… Who is Credit Union of Colorado? Credit Union of Colorado (CUofCO) is a large credit union based in — you guessed it — Colorado. But things don’t always go to plan, we find the greatest lessons are learned.

NPS 62

NPS Contact Center Customer Satisfaction Technology 62

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Next Generation Customer Experience. Service Providers.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Fonolo

AUGUST 6, 2013

Lowering call abandonment in contact centers is what we do. How to Reduce Abandonment Rates in Your Contact Center. Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. Most contact center telephone systems generate a Call Detail Record (CDR) for each incoming call.

Contact Center 102

Contact Center Start-ups Social Media Customer Loyalty 102