Fonolo
MAY 12, 2020
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up with a ‘heart to help’, breaking down barriers for customers, and the importance of being visible to your team. What path led to where you are now at the Credit Union of Colorado? What’s your origin story? And it can be exhausting!
Fonolo
JULY 20, 2023
Fonolo Saves Credit Union from Cisco Call-Back Chaos Superior call-back technology does the job right: smooths out call spikes, keeps customers off hold, and offers reliable, real-time metrics. In short, call-backs should be an insurance policy your contact center can count on. What Does This Mean For Your Contact Center?
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Taylor Reach Group
MARCH 26, 2018
At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. The Six Sigma White Belt Training Workshop was the HIGHEST rated program of the 2013 & 2014 Annual Conferences held in Scottsdale, AZ and Colorado Springs, CO.
Fonolo
MAY 5, 2020
And that’s why we’re so excited to share this particular success story with you… Who is Credit Union of Colorado? Credit Union of Colorado (CUofCO) is a large credit union based in — you guessed it — Colorado. But things don’t always go to plan, we find the greatest lessons are learned.
Fonolo
AUGUST 6, 2013
Lowering call abandonment in contact centers is what we do. How to Reduce Abandonment Rates in Your Contact Center. Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. Most contact center telephone systems generate a Call Detail Record (CDR) for each incoming call.
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