The Customer Service Blog

JULY 29, 2022

The subject of Customer Loyalty (and in particular the different types of loyalty) is my own personal specialist subject. The article below was written by Nicholas Zeisler, a Customer Experience (CX) expert based in Colorado, USA. Darren Bugg Editor, The Customer Service Blog. Is it loyalty?

Sports 52

Sports Customer Loyalty Customer Retention Gaming 52

Bill Quiseng

MAY 8, 2017

John is an advocate for technology and education in Colorado and has been an active contributor to the Colorado Technology Association (CTA). Filed under: Customer Experience , Customer Service. He has been recognized several times for his involvement in the tech industry.

CRM 98

CRM Predictive Analytics Customer Relationship Management Social Media 98

Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Customer Loyalty 48

Fonolo

AUGUST 6, 2013

It speaks directly to customer dissatisfaction and the negative impact it has on customer loyalty. As the experts rightly point out, it’s less expensive to keep existing customers happy rather than acquire new ones. Offer Customers a Call-Back. Create a better queuing experience.

Contact Center 102

Contact Center Start-ups Social Media Customer Loyalty 102