Shep Hyken
OCTOBER 5, 2022
Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. She created an experience for her customer. This is where sales and customer service collide. Here’s the short version.
Service Quality Institute
MARCH 9, 2022
I have been skiing in Vail Colorado for about 45 years now. The first time I met George I asked him what he does, He said, “I am in customer service.” He built a customer-driven ski resort. He even has an endorsement in my book Achieving Excellence Through Customer Service. George Gillett Jr.
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Service Quality Institute
NOVEMBER 10, 2021
Most companies in the US believe they provide great service while about 90% + of customers believe customer service does not exist. I started writing this newsletter from Fort Collins, Colorado where I had dinner with my son and a neighbor and both complained about how bad customer service in healthcare is.
Fonolo
MAY 12, 2020
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up with a ‘heart to help’, breaking down barriers for customers, and the importance of being visible to your team. What path led to where you are now at the Credit Union of Colorado? What’s your origin story?
Customer Bliss
APRIL 12, 2019
Are you responsible for building an entirely new customer experience path for your organization? Monica Whiting , Vice President of Customer Experience at TECO energy , shares tactics and plans to help you strategize short-term and long-term goals for CX, regardless of your industry. What is customer commitment?
Shep Hyken
NOVEMBER 16, 2021
Bringing Great Customer Experience Ideas Forward. Top Takeaways: Employees have great ideas on how to improve customer experience and leaders want them. People are thinking innovatively but sometimes, they do not recognize that they have a solution that is going to improve customer experience until they are asked.”
Shep Hyken
DECEMBER 7, 2021
Vigilant Customer Service. How to Avoid Complacency in Customer Interactions. They discuss how businesses can be vigilant against complacency by safeguarding success and customer relationships. He is also a volunteer State-certified peace officer with the Douglas County Sheriff’s Office in Colorado.
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