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Nurture Partner Relationships: Tough Jobs Require Strong Partners

CX Journey

AUGUST 29, 2014

Leverage customer insights among your partner base to improve the customer experience and resist holding secrets. Act on VoP and VoC insights This summer a report drafted for a client clearly indicated their partner channel was killing their customer satisfaction and Net Promoter scores.

VOC 64
VOC Net Promoter Score Data Mining Gaming 64
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Weathering the Negativity Storm

CX Journey

NOVEMBER 28, 2014

Convinced no Scottish Highlands mist is a match for three hardened Colorado mountain women, we soldier upward. What This Means for VoC and CX For customer experience practitioners, storms of negativity most often come in the form of little dark clouds known as colleagues. What’s the point of this customer experience junk?

VOC 63
VOC Data Mining Construction CX 63
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