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Nurture Partner Relationships: Tough Jobs Require Strong Partners

CX Journey

AUGUST 29, 2014

She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. Specialties include VoC architecture, journey mapping, developing linkages to business performance, reduction of customer defection, results analysis and communication, with expert survey design skills.

VOC 64
VOC Net Promoter Score Data Mining Gaming 64
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Weathering the Negativity Storm

CX Journey

NOVEMBER 28, 2014

Convinced no Scottish Highlands mist is a match for three hardened Colorado mountain women, we soldier upward. She is the survivor of a botched early-generation "big data mining" operation and is happy to live to tell about it. We don our rain coats only, too lazy to trouble ourselves with our rain pants, too.

VOC 63
VOC Data Mining Construction CX 63
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