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Nurture Partner Relationships: Tough Jobs Require Strong Partners

CX Journey

What this means for VoC / CX If your business model relies on a distributed sales channel, value-added resellers, service vendors, or any other partner relationship, please listen up: Your VoC / CX program needs to be leveraged to enhance your relationship with these valued partners.

VOC 64
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Weathering the Negativity Storm

CX Journey

Convinced no Scottish Highlands mist is a match for three hardened Colorado mountain women, we soldier upward. What This Means for VoC and CX For customer experience practitioners, storms of negativity most often come in the form of little dark clouds known as colleagues. customer experience voc voice of customer'

VOC 63