Compliance Contact Center Customer Feedback Mystery Shopping 
Callminer
JANUARY 18, 2021
“Effective real-time management is based on having the right reports that measure compliance and clear process for acting as you see variations. Is there the need to contact the organisation again because what was promised hasn’t happened on time? Procedural and Technological Tips for International Call Centres.
SurveySensum
JULY 14, 2020
After holding multiple global leadership roles within the top Customer Research organizations, Nick Lygo-Baker founded Paradigm CX Ltd. in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. LinkedIn : [link]. Website : [link].
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